Customer experience drivers in store vs. online
– How to get people back in store
COVID19 has changed the way people shop.
According to Australia Post, more than 200,000 Australian households shopped online for the first time from March to May. Will they ever go back or is there a real step change in people’s behavior? In this session we will explore the data that unpicks the new relationship between online and offline and try to understand what the drivers are that will see customers return to physical retail.
Featured Speakers

Terry Kwok
Head of IT and Technology

Jemima Miller
eCommerce & CRM Manager

Danny Phillips
Co-Founder

Nichola Quail
Researcher
Hosted by

Yvonne Adele
Featured Speakers

Terry Kwok
Head of IT and Technology

Jemima Miller
eCommerce & CRM Manager

Danny Phillips
Co-Founder

Nichola Quail
Researcher
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Supporting Sponsors




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