Customer experience drivers in store vs. online
– How to get people back in store
COVID19 has changed the way people shop.
According to Australia Post, more than 200,000 Australian households shopped online for the first time from March to May. Will they ever go back or is there a real step change in people’s behavior? In this session we will explore the data that unpicks the new relationship between online and offline and try to understand what the drivers are that will see customers return to physical retail.
Featured Speakers
Terry Kwok
Head of IT and Technology
Jemima Miller
eCommerce & CRM Manager
Danny Phillips
Co-Founder
Nichola Quail
Researcher
Hosted by
Yvonne Adele
Featured Speakers
Terry Kwok
Head of IT and Technology
Jemima Miller
eCommerce & CRM Manager
Danny Phillips
Co-Founder
Nichola Quail
Researcher
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