Customer experience drivers in store vs. online
– How to get people back in store

COVID19 has changed the way people shop.
According to Australia Post, more than 200,000 Australian households shopped online for the first time from March to May. Will they ever go back or is there a real step change in people’s behavior? In this session we will explore the data that unpicks the new relationship between online and offline and try to understand what the drivers are that will see customers return to physical retail.

Featured Speakers

Terry Kwok

Terry Kwok

Head of IT and Technology

Jemima Miller

Jemima Miller

eCommerce & CRM Manager

Danny Phillips

Danny Phillips

Co-Founder

Nichola Quail

Nichola Quail

Researcher

Hosted by

Yvonne Adele

Yvonne Adele

Featured Speakers

Terry Kwok

Terry Kwok

Head of IT and Technology

Jemima Miller

Jemima Miller

eCommerce & CRM Manager

Danny Phillips

Danny Phillips

Co-Founder

Nichola Quail

Nichola Quail

Researcher

Brought to you by

Supporting Sponsors

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Upcoming Events

Australia

Online Retail Summit

19 - 21 April 2021

New Zealand

Online Retail Summit

17 - 19 May 2021

New Zealand

Brand Summit

26 - 28 May 2021

Australia

Online Retail Summit: Pure Play

7 - 9 June 2021

Australia

Brand Summit

6 - 8 Sept 2021
Upcoming Events

Australia

Online Retail Summit

19 - 21 April 2021

New Zealand

Online Retail Summit

17 - 19 May 2021

New Zealand

Brand Summit

26 - 28 May 2021

Australia

Online Retail Summit: Pure Play

7 - 9 June 2021

Australia

Brand Summit

6 - 8 Sept 2021