Delivering a great experience once the sale has been made

You have great marketing, your website looks fantastic, your payment platform provides a frictionless experience for the customer but what about fulfilment.
Some of the biggest challenges in terms of customer experience and cost to business occurs when the product needs to get shipped. In this session we explore consumer expectations of what makes a great post purchase experience. Is it about delivery time, returns, refunds or all of the above. Hear from industry leaders what is important in terms of getting the product in the customers’ hands and what really makes a difference.

Featured Speakers

Nichola Quail

Nichola Quail

Researcher

Raghav Sibal

Raghav Sibal

Managing Director, ANZ

Catalina Miguel

Catalina Miguel

Head of Digital Marketing

Grace Tsang

Grace Tsang

Head of Customer Fulfilment

Hosted by

Yvonne Adele

Yvonne Adele

Featured Speakers

Nichola Quail

Nichola Quail

Researcher

Raghav Sibal

Raghav Sibal

Managing Director, ANZ

Catalina Miguel

Catalina Miguel

Head of Digital Marketing

Grace Tsang

Grace Tsang

Head of Customer Fulfilment

Brought to you by

More Webcasts

Personalised customer experience at scale

– an expert discussion on the findings of the Gartner Magic Quadrant for Personalisation 2020

Black Friday vs. Xmas vs. Singles Day

Retail events are evolving as we globalize.

“The Case for Variety”: Why an omnichannel approach offers the best opportunities for retail success

The growth of eCommerce in 2020 has been nothing short of astounding – yet the trends are telling.

What people are searching for, and what this tells us about what might come next

What’s next? Search can provide many things for consumers but also give us signals to what the next big thing is.
Upcoming Events

Australia

Online Retail Summit

19 - 21 April 2021

New Zealand

Online Retail Summit

17 - 19 May 2021

New Zealand

Brand Summit

26 - 28 May 2021

Australia

Online Retail Summit: Pure Play

7 - 9 June 2021

Australia

Brand Summit

6 - 8 Sept 2021
Upcoming Events

Australia

Online Retail Summit

19 - 21 April 2021

New Zealand

Online Retail Summit

17 - 19 May 2021

New Zealand

Brand Summit

26 - 28 May 2021

Australia

Online Retail Summit: Pure Play

7 - 9 June 2021

Australia

Brand Summit

6 - 8 Sept 2021