Delivering a great experience once the sale has been made

You have great marketing, your website looks fantastic, your payment platform provides a frictionless experience for the customer but what about fulfilment?
Some of the biggest challenges in customer experience and cost to business occur when products need to be shipped. In this session, we explore consumer expectations of what makes a great post-purchase experience. Is it about the delivery time, returns, refunds or all of the above? Hear from industry leaders what is essential in getting the product in the customers’ hands and what makes a difference.

Featured Speakers

Nichola Quail

Nichola Quail

Researcher

Raghav Sibal

Raghav Sibal

Managing Director, ANZ

Catalina Miguel

Catalina Miguel

Head of Digital Marketing

Grace Tsang

Grace Tsang

Head of Customer Fulfilment

Hosted by

Yvonne Adele

Yvonne Adele

Featured Speakers

Nichola Quail

Nichola Quail

Researcher

Raghav Sibal

Raghav Sibal

Managing Director, ANZ

Catalina Miguel

Catalina Miguel

Head of Digital Marketing

Grace Tsang

Grace Tsang

Head of Customer Fulfilment

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