Delivering a great experience once the sale has been made
You have great marketing, your website looks fantastic, your payment platform provides a frictionless experience for the customer but what about fulfilment?
Some of the biggest challenges in customer experience and cost to business occur when products need to be shipped. In this session, we explore consumer expectations of what makes a great post-purchase experience. Is it about the delivery time, returns, refunds or all of the above? Hear from industry leaders what is essential in getting the product in the customers’ hands and what makes a difference.
Featured Speakers
Nichola Quail
Researcher
Raghav Sibal
Managing Director, ANZ
Catalina Miguel
Head of Digital Marketing
Grace Tsang
Head of Customer Fulfilment
Hosted by
Yvonne Adele
Featured Speakers
Nichola Quail
Researcher
Raghav Sibal
Managing Director, ANZ
Catalina Miguel
Head of Digital Marketing
Grace Tsang
Head of Customer Fulfilment
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