Delivering a great experience once the sale has been made
You have great marketing, your website looks fantastic, your payment platform provides a frictionless experience for the customer but what about fulfilment.
Some of the biggest challenges in terms of customer experience and cost to business occurs when the product needs to get shipped. In this session we explore consumer expectations of what makes a great post purchase experience. Is it about delivery time, returns, refunds or all of the above. Hear from industry leaders what is important in terms of getting the product in the customers’ hands and what really makes a difference.
Featured Speakers

Nichola Quail
Researcher

Raghav Sibal
Managing Director, ANZ

Catalina Miguel
Head of Digital Marketing

Grace Tsang
Head of Customer Fulfilment
Hosted by

Yvonne Adele
Featured Speakers

Nichola Quail
Researcher

Raghav Sibal
Managing Director, ANZ

Catalina Miguel
Head of Digital Marketing

Grace Tsang
Head of Customer Fulfilment
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