Delivering a great experience once the sale has been made

You have great marketing, your website looks fantastic, your payment platform provides a frictionless experience for the customer but what about fulfilment.
Some of the biggest challenges in terms of customer experience and cost to business occurs when the product needs to get shipped. In this session we explore consumer expectations of what makes a great post purchase experience. Is it about delivery time, returns, refunds or all of the above. Hear from industry leaders what is important in terms of getting the product in the customers’ hands and what really makes a difference.

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